Delivery and Returns Policy
UK Mainland only. Additional charges may apply for addresses outside of this area including Northern Ireland. Please contact us prior to placing your order if this applies.
Deliveries are made from Monday to Friday, 8am to 6pm, excluding bank holidays. Regrettably, we cannot provide tracking information or expected time of arrival at the moment, nor can our courier call prior to delivering though they may call if needed in order to find your address, please provide a contact number when placing your order.
Delivery and collection are made on a ‘kerbside’ only basis.
Delivery can take up to 2-3 working days and in some cases longer. Orders placed before 3.30pm are processed on the same working day. Orders are not processed during weekends or bank holidays.
We cannot provide tracking, a guaranteed delivery day, or slot.
Delivery charges of £20.00 (plus VAT) apply on all orders with a total value (excluding vouchers) of £49.99 or less. Delivery is free on orders of £50.00 or more.
Due to the current Coronavirus situation and social distancing measures, some orders can take longer to arrive. We can only apologise and will do our very best to get orders out in a timely manner.
If you need to arrange a return please contact us.
Please check your order meets the returns criteria before contacting us
- Are the goods still within the 30 Day money back Guarantee?*
- Are the goods still in the original packaging and in a resalable condition? (Product is not put together/installed)
Please note that we require that in order to qualify for a free return you inspect the goods upon delivery and contact us within 30 days. Returns outside of this period, including incorrectly delivered items, will not be accepted.**
Collections are generally made 3-5 working days from the return request being made, accepted and processed.
Only once the goods have been received and checked can a refund be issued. This can take up to one working day.
*Within 30 days of delivery.
** With the exception of where this a manufacturing fault.
When contacting us to arrange a return we usually ask for the following information
- What address would you like the goods collected from?
- Contact name and telephone number for collection.
- What are the opening times for collection?
We are pleased to offer a 30-day money back guarantee and free* returns service. If you are not completely satisfied with your purchase please contact our customer care team.
*We may, at our discretion, charge a small fee for the return of large, bulkier items.
Damaged or Missing Products
Damaged and missing items also fall under our 30 Day policy. Damaged and missing items reported outside of the 30 days may incur a charge for replacement and/or delivery.